Privacy Policy

Last updated: 23 May 2026

Right Price Carpet Cleaning ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use and protect information when you visit rightpricecarpetcleaning.com.au or contact us to book a service.

1. Who We Are

Right Price Carpet Cleaning is a family-owned carpet cleaning business based in Vermont, Victoria, Australia. We provide professional carpet and upholstery cleaning services throughout Melbourne's eastern suburbs.

2. Information We Collect

We may collect the following personal information:

• Contact details — your name, email address, phone number and service address when you book or enquire
• Booking information — the type of service requested, preferred dates and property details
• Usage data — pages visited, time spent on site, and browser type, collected automatically via Google Analytics

We do not collect payment card information directly. Any payments are processed through secure third-party payment providers.

3. How We Use Your Information

We use your information to:

• Process and confirm your booking
• Contact you about your appointment or follow-up service reminders
• Respond to enquiries and customer service requests
• Improve our website and services using aggregated, anonymised analytics data
• Send occasional promotional emails, only if you have opted in (you can unsubscribe at any time)

4. Third-Party Services

Our website uses the following third-party services which may collect data in accordance with their own privacy policies:

• Google Analytics — website traffic analysis (Google Privacy Policy)
• Google Reviews / Trustindex — displaying customer reviews from Google
• ServiceM8 — our job management and booking software

We do not sell, trade or rent your personal information to third parties.

5. Cookies

Our website uses cookies to improve your experience. These include essential cookies required for the website to function, and analytics cookies set by Google Analytics to help us understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the website may not function as intended.

6. Data Storage and Security

Your information is stored on secure servers. We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. We retain your information only for as long as necessary to provide our services or as required by law.

7. Your Rights

Under Australian privacy law (Privacy Act 1988), you have the right to access, correct or request deletion of the personal information we hold about you, and to opt out of marketing communications at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.